Store Policy

Welcome to ebharrison.com Customer Care page. We are committed to providing exceptional customer service and ensuring that your experience with us is positive. This policy outlines our approach to customer care, detailing how we handle customer inquiries, complaints, and feedback.

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2. Scope

This policy applies to all interactions between ebharrison.com and our customers, including but not limited to emails, live chats and social media interactions.

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3. Customer Inquiries

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3.1 Response Time

We strive to respond to all customer inquiries within 24 hours on business days. Inquiries received during weekends or holidays will be addressed on the next business day.

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3.2 Methods of Contact

Customers can reach us through the following methods:

• Email: sierra021969@yahoo.com

• Live Chat: Available on our website during business hours.

• Social Media: Direct messages on our official social media platforms.

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3.3 Information to Provide

To ensure a prompt response, customers are encouraged to provide the following information when making an inquiry:

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• Full Name

• Contact Information (Email and/or Phone Number)

• Order Number (if applicable)

• Detailed description of the inquiry or issue

4. Customer Complaints

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4.1 Complaint Handling Process

We take customer complaints seriously and aim to resolve them quickly and effectively. Our process is as follows:

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1. Acknowledgment: We will acknowledge receipt of the complaint within 24 hours.

2. Investigation: We will investigate the complaint thoroughly, which may involve reviewing account details, transaction records, and communication logs.

3. Resolution: We will provide a resolution or update within 5 business days. If more time is needed, we will inform the customer and provide an expected resolution timeframe.

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4.2 Escalation

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If a customer is not satisfied with the initial response, they may request escalation to a supervisor or manager. We are committed to resolving escalated complaints within an additional 5 business days.

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4.3 Documentation

All complaints will be documented and stored in our customer service database for future reference and quality assurance.

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5. Customer Feedback

5.1 Feedback Collection

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We value customer feedback and use it to improve our products and services. Customers can provide feedback through:

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• Feedback Forms: Available on our website.

• Surveys: Sent periodically to customers via email.

• Social Media: Comments and messages on our social media platforms.

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5.2 Feedback Review

Feedback is reviewed regularly by our customer service team and relevant departments to identify areas for improvement and implement necessary changes.

6. Privacy and Confidentiality

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We are committed to protecting the privacy and confidentiality of our customers. Personal information provided during customer service interactions will be used solely for the purpose of addressing the inquiry or complaint. For more information, please refer to our [Privacy Policy](link to privacy policy).

 

 7. Quality Assurance

7.1 Training

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Our customer service team undergoes regular training to ensure they are knowledgeable about our products, services, and policies, and are equipped to provide the best possible assistance to our customers.

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7.2 Monitoring and Evaluation

Customer service interactions may be monitored and evaluated for quality assurance purposes. This helps us maintain high standards of service and identify opportunities for improvement.

8. Contact Us

For any questions or concerns regarding this Customer Care Policy, please contact us at:

• Email: sierra021969@yahoo.com

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9. Policy Updates

This policy may be updated periodically to reflect changes in our processes or regulatory requirements. Customers will be notified of significant changes through our website or other communication channels.

Thank you for choosing ebharrison.com. We are committed to providing you with the highest level of customer care and support.